Privacy Policy

Last Updated: November 26, 2024

Puffin’s Pets (referred to as “we,” “us,” “our,” or the “Site”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and disclose your information when you visit, interact with, or make purchases from www.puffinspets.ca or otherwise engage with our services (collectively, the “Services”). “You” and “your” refer to users of our Services, including customers, website visitors, and others whose information we collect.

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use our Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on this page, and the "Last Updated" date will indicate the latest revision.

Information We Collect and How We Use It

We collect and process your personal information to provide, improve, and protect our Services. Below, we explain the types of information we collect, the methods of collection, and how we use it.

1. Information You Provide Directly

When you interact with our Services, you may provide:

  • Contact Information: Name, email address, phone number, and shipping/billing addresses.
  • Order Details: Items purchased, payment confirmation, and delivery preferences.
  • Account Credentials: Username, password, and security questions for account access.
  • Customer Support Information: Details you share when reaching out to us for assistance.

2. Information We Collect Automatically

We collect certain data automatically to enhance your experience, including:

  • Usage Data: IP address, device type, browser information, and interactions with our Site.
  • Cookies and Similar Technologies: Tools that track preferences, analyze site performance, and personalize your experience.

3. Information from Third Parties

We may receive data from:

  • Service Providers: Payment processors, shipping carriers, and platforms like Shopify.
  • Advertising Partners: Data used to tailor marketing campaigns and improve site functionality.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To manage purchases, process payments, ship products, and handle returns.
  • Customer Support: To assist with inquiries, resolve issues, and improve your experience.
  • Marketing and Personalization: To send promotional communications, offer tailored recommendations, and display targeted ads.
  • Security and Compliance: To detect and prevent fraud, comply with legal obligations, and enforce our terms of service.

Cookies and Tracking Technologies

We use cookies and similar technologies to optimize your experience on our Site. Cookies allow us to:

  • Remember your preferences and past interactions.
  • Analyze site performance and user behavior.
  • Provide personalized content and targeted advertisements.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect the functionality of some features.

For more information, see Shopify’s Cookie Policy.

Sharing Your Information

We may share your personal information in the following circumstances:

  • With Service Providers: Third-party vendors that help us operate the Site, process payments, and fulfill orders.
  • For Marketing: With advertising and analytics partners to deliver relevant promotions.
  • For Legal Compliance: To comply with applicable laws, respond to legal requests, or protect our rights.
  • During Business Transfers: In the event of a merger, sale, or transfer of assets.

User-Generated Content

If you post reviews or other content on public areas of our Site, that information will be accessible to others. Please exercise caution when sharing personal details publicly.

Protecting Children’s Privacy

Our Services are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Data Retention

We implement industry-standard measures to protect your information. However, no system is completely secure. We retain your personal information as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Portability: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate information.
  • Deletion: Request the deletion of your personal data.
  • Opt-Out: Unsubscribe from promotional communications.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable laws.

International Users

If you access our Services from outside Canada, your information may be transferred to, stored, and processed in countries with different data protection laws. By using our Services, you consent to these transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Puffin’s Pets
Unit 2339-8339 Kennedy Rd
Markham, ON L3R 5T5, Canada
Phone: (437) 473-8772
Email: info@puffinspets.ca
Website: www.puffinspets.ca

Thank you for trusting Puffin’s Pets!